9 out of 10 patients will choose a different provider after seeing negative ratings.

 

We implement HIPAA-safe reputation management methods to make you look great online.

Patient journey starts with reviews.

 

73% of patients first check online reviews when searching for a healthcare provider.

 

Patients look on Google, Yelp, Healthgrades, RealSelf and other review engines for trends. For instance, if multiple patients mention how much they like a specific doctor, they’re more likely to request him or her.

 

On the other hand, if a prospective patient sees a negative trend of long wait times, they are much less likely to book an appointment.

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Answering reviews is key.

 

Answering reviews both good and bad shows attention to detail. The key is to answer promptly and without adding fuel to the fire.

 

But who’s got time for that? Our team. In addition to monitoring private feedback and public reviews, we respond to them in a way that diffuses the situation and seeks out a solution where appropriate.

We filter negative reviews.

 

What if you could prevent negative feedback from going public?

 

Our review acquisition system allows you to get negative feedback privately and positive reviews publicly!

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Reputation Management for a Long Island Cardiologist Increases Bookings

 

Patients in the 60+ demographics are especially sensitive to reviews of medical providers. 9 out of 10 will even change their providers if their online reviews are low. All age groups consider the number of reviews as well as the star-rating.

 

We have helped a cardiology practice in New York raise their rating from 4.2 to 4.8, acquiring an average of 10 Google reviews per month. When asked how patients found them, new patients often mentioned Google reviews as the deciding factor – even those who were referred by other practitioners!

Schedule a FREE reputation management 30-min consultation.